re-booking & cancellation policy

updated august 2023

Samādhi Wellness Group Yoga Terms & Conditions

Group Yoga Bookings

Once you have created an account and booked your first group yoga class, kindly download the Momence app to manage your bookings effectively. If you are unwell or displaying symptoms of contagion, please stay home and look after yourself.

Group Class Availability

Every effort is made to ensure continuity of Group Yoga Classes as a service to the community throughout the year, however kindly note that both Safety Bay Yacht Club and Baldivis South Community Centre have blacked out several dates where their respective venues are not available. At least 21 days’ notice will be given for affected classes via the Momence calendar. Live, online classes via Zoom will be offered as an alternative where possible.

Cancellation Policy: Casual Group Yoga Bookings

Please give at least 24 hours’ notice to cancel your yoga class booking to receive a class credit. Cancellations received within 24 hours will be charged in full and are not eligible for a refund.  

Cancellation Policy: Group Yoga Memberships

You are welcome to cancel your Group Yoga Membership at any time, however we do require a minimum of one weeks’ written notice for Weekly Unlimited or two weeks’ written notice for Monthly Unlimited. Where cancellation advice has not been received within these timeframes, the student will be required to pay up to the remaining notice period. Please email Group Yoga Membership Cancellation advices to connect@samadhiwellness.com.au

Freezing Group Yoga Memberships

If you need to simply take a break, head off for a holiday or otherwise need to freeze your membership for any reason, you are most welcome to do so. Please give a minimum of 1 week’s notice to freeze your Group Yoga Membership. Where the membership freeze advice has not been received within this timeframe, the student will be required to pay up to the remaining notice period. Please email Group Yoga Membership Freeze advices to connect@samadhiwellness.com.au

Samādhi Wellness Group Baby Massage Instruction Course Terms & Conditions

Group Baby Massage Course Bookings

Kindly make your booking under the Semester tab on the bookings page - this will ensure you are booked into each of the following sessions over a four week period.

Cancellation Policy: Group Baby Massage Course Bookings

Please give at least 72 hours’ notice to cancel your group baby massage booking before the course starts. Cancellations received within 72 hours before the start of the course, and during the course, are not eligible for a refund.  Bookings cannot be transferred to a future course. If you are unwell or displaying symptoms of contagion, please stay home and look after yourself.

Youth Under 18 Years

Samādhi Wellness warmly invites teen/young parents into Group Baby Massage Courses. Kindly note that Parents/Guardians will need to sign the liability waiver when booking into Group Baby Massage Courses.

Paediatric Massage Consultant

Your Baby Massage instructor is Anna Harris of Samādhi Wellness, as trained and accredited by the Infant Massage Information Service (IMIS).

Re-booking and Cancellation Policy: Appointments

With respect for both my time and your commitment to your health, this practice reserves the right to enforce the below cancellation policy. Thank you for your acceptance and understanding in this matter.

 

a)    Holistic Consultations and Rāja Yoga Therapy

Due to the amount of time taken to research and prepare for your Holistic Consultation or Rāja Yoga Therapy appointment, kindly note that a minimum of 72 hours’ notice is required to cancel your appointment to be eligible for a refund.

Please give at least 72 hours’ notice to re-book an appointment for a later date; your paid fee will be held until your re-booked appointment time.

Holistic Consultation or Rāja Yoga Therapy appointments can only be re-booked once and cannot be cancelled within 3 working days without forfeiting the full fee.

If you are unable to attend your appointment due to unexpected transport issues, illness or government restrictions, alternatives such as a Zoom or phone consultation may be provided where possible.

Purchasing either of these services confirms your acknowledgement of these terms.

b)    Private Baby Massage Instruction, Relaxation Massage, Reiki Therapy

 

Kindly note that if you are unable to attend your Private Baby Massage Instruction, Relaxation Massage or Reiki Therapy appointment, a minimum of 72 hours’ notice is required, or a cancellation fee of 50% of your treatment will be charged.

Please give at least 72 hours’ notice to re-book an appointment for a later date; your paid fee will be held until your re-booked appointment time.

Purchasing any of these services confirms your acknowledgement of these terms.